Privacy Policy

Effective Date: July 24, 2025

At SITEK Process Solutions (“SITEK”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our team.

 

Who We Are

SITEK Process Solutions is a U.S.-based company specializing in the refurbishment, manufacturing, and servicing of semiconductor equipment, including Spin Rinse Dryers (SRDs), HTC Box Washers, and spare parts for Semitool, Rhetech, and Verteq systems. We also offer on-site repair services, technical support, and custom-engineered solutions.

 

What We Collect

We do not require user accounts, and we do not process online payments or direct sales through our website. However, we may collect limited personal and business information in the following scenarios:

  • When you request a quote or contact us via a web form, we may collect your name, company name, email address, phone number, and any other information you choose to provide.

  • When you browse our site, we may collect technical data such as your IP address, browser type, device type, and pages visited, via cookies or analytics tools.

 

How We Use Your Information

The information we collect is used to:

  • Respond to quote requests and general inquiries

  • Provide customer service and technical support

  • Maintain internal records and track communication

  • Improve our website and service offerings

  • Comply with legal and regulatory requirements

We do not use your information for profiling, advertising, or third-party marketing purposes.

 

Cookies and Tracking Technologies

Our site uses cookies to improve user experience and analyze site traffic. You can configure your browser to reject cookies, though doing so may limit some functionality.

We may use tools like Google Analytics for anonymous traffic monitoring. No personally identifiable information is collected for analytics purposes.

 

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share data with trusted vendors (e.g., website hosting or analytics providers) only when necessary for site operation or legal compliance.

 

Data Security

We implement commercially reasonable physical, administrative, and technical safeguards to protect your information from loss, misuse, or unauthorized access.

 

SMS Messaging Policy

To support timely communication with our customers, SITEK Process Solutions offers limited SMS (text message) notifications. The following outlines our policy regarding SMS communications:

1. Who We Message

We only send SMS messages to existing customers who have verbally requested to receive text communications. No messages will be sent without direct, informed consent.

2. Types of Messages You May Receive

After opting in, you may receive non-promotional text messages such as:

  • Order confirmations and status updates

  • Appointment reminders or pickup notifications

  • Service interruptions or urgent alerts

  • Customer service follow-ups

  • Satisfaction or feedback surveys

We do not send marketing or third-party promotional messages via SMS.

3. How to Opt In

You must provide verbal consent to a SITEK representative to be added to our SMS list. After opting in, you will receive the following confirmation message:

“SITEK Process Solutions: You’ve requested to receive service alerts & updates by SMS. Msg & data rates may apply. Reply HELP for info or STOP to unsubscribe.”

4. How to Opt Out

You may opt out of SMS messages at any time by replying:

  • STOP – You will no longer receive messages.

You may also opt out by calling our office at +1-916-797-9000.

5. Support and Assistance

For assistance with SMS messages, reply:

  • HELP – You’ll receive a reply with contact information.

Or contact us directly:

6. Message Frequency

Message frequency varies depending on your interactions with SITEK. On average, customers receive 1–4 messages per month.

7. Privacy and Data Handling

We respect your privacy. SITEK will never sell, rent, or share your mobile number or SMS data. All information is handled in accordance with our Privacy Policy and applicable laws, including GDPR and CCPA.

8. Message and Data Rates

Standard message and data rates may apply based on your wireless carrier. SITEK is not responsible for these charges.

 

GDPR Compliance (EU Users)

If you are located in the European Union or EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, please contact us using the information below.

 

CCPA Compliance (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Opt out of the sale of personal information (we do not sell personal data)

To submit a request under CCPA, please contact us as described below.

 

Contact Us

For any questions, concerns, or data-related requests, please contact:

SITEK Process Solutions
233 Technology Way, Bldg. A-3
Rocklin, California 95765, USA
Phone: +1-916-797-9000
Email: sales@sitekprocess.com